- Coins
- 6
- Withdrawal limit
- not published
- Before ID check
- case by case
- Operator
- Latcas B.V.
- Licence
- Curaçao Gaming Authority
Corrections, not account help
How to reach the editors at cryptocasinoireland
This page gives the working address, what gets a reply, and where to go when the issue is with an operator or with gambling itself.
- Coins
- not read
- Withdrawal limit
- 1,000,000 USDT /week cl. 6.10
- Before ID check
- 2,500 EUR
- Operator
- Moon Technologies B.V.
- Licence
- Curaçao Gaming Authority
- Coins
- 13
- Withdrawal limit
- 5,000 USD /month cl. 11.5
- Before ID check
- US$2,500
- Operator
- Danneskjold Ventures B.V.
- Licence
- Curacao
- Coins
- 10
- Withdrawal limit
- 15,000 EUR /month cl. 11.8
- Before ID check
- case by case
- Operator
- Metlait SRL
- Licence
- Anjouan Gaming Board
- Coins
- 10
- Withdrawal limit
- not published
- Before ID check
- case by case
- Operator
- Zentari Limitada
- Licence
- Anjouan Gaming Board
- Coins
- not read
- Withdrawal limit
- not published
- Before ID check
- 2,000 USDT
- Operator
- Pixel Entertainment Limited
- Licence
- Anjouan Gaming Board
- Coins
- 8
- Withdrawal limit
- not published
- Before ID check
- case by case
- Operator
- Metaspins N.V.
- Licence
- Curaçao Gaming Authority
- Coins
- 10
- Withdrawal limit
- 4,000 EUR /day cl. 12
- Before ID check
- case by case
- Operator
- Novatrix SRL
- Licence
- Anjouan Gaming Board
- Coins
- 7
- Withdrawal limit
- 7,500 EUR /week cl. 12
- Before ID check
- case by case
- Operator
- Novatrix SRL
- Licence
- Anjouan Gaming Board
- Coins
- 9
- Withdrawal limit
- not published
- Before ID check
- case by case
- Operator
- RBGAMING N.V.
- Licence
- Anjouan Gaming Board
- Coins
- 6
- Withdrawal limit
- not published
- Before ID check
- case by case
- Operator
- Natural Nine B.V.
- Licence
- Curaçao Gaming Authority
- Coins
- not read
- Withdrawal limit
- not published
- Before ID check
- 2,500 EUR
- Operator
- MBet Solutions N.V.
- Licence
- Curaçao Gaming Authority
The working address for corrections
The email address is [email protected]. It exists for one job: to receive corrections about the terms, conditions, licence status or comparisons published on this site. If a document has been misread, a figure lacks a clause number, or a restricted-country list has changed, that is the message the editor can act on. The address does not route to a customer support desk and it does not hold a chat queue.
If you searched for contact crypto casino Ireland and expected an operator support line, this is the wrong desk. cryptocasinoireland is a comparison site that reads the documents behind the twelve offshore operators listed here. It does not run a cashier, a wallet or a player account backend. The correction desk is how factual errors get fixed before the next update.
Send a full note rather than a one-line complaint when pointing at a document. A clause number, a register entry or a screenshot helps; an assertion that something is wrong without a source cannot be used. The editor will not reply to promotional offers, guest post pitches or link requests. Those are simply not read, and that is stated plainly because the address is for corrections only.
What this site is and is not
cryptocasinoireland holds no funds, opens no accounts, takes no bets and cannot act on a dispute with a cashier. If an operator has closed an account, withheld a withdrawal or voided a bonus, this site has no access to that balance and no authority to ask for it. The only party that can move the money is the operator that holds it.
The comparison work is separate from the operators themselves. The rankings set out the factors used, but no ranking gives this site the power to reverse a decision made by a cashier. Readers who have a live issue with an operator should use that operator's own support channel and keep a record of what was said. This site cannot forward, escalate or mediate an account matter.
The same limit applies to legal or financial claims. This site is not a law firm, not a recovery service and not a representative of any player. A message asking for money to be retrieved will get no reply from the correction desk because there is nothing the editor can lawfully do with it. The about page states the same limit in the context of the site's method.
When the email cannot help
If you have an account with an operator and the balance is frozen, the correction address cannot help. The operator's own support team is the first point. If the operator holds an offshore licence, its complaints procedure is usually written into its terms, and that is where a player must start. This site cannot file a complaint on a reader's behalf.
The Gambling Regulation Act 2024 created the Gambling Regulatory Authority of Ireland, and the Authority took over oversight in March 2025. However, the Authority opens its first remote applications in February 2026 and issues its first remote licences from July 2026, and that phase covers betting, not online casino games. None of the twelve operators on this site holds or can hold an Irish licence today. That means a dispute with an offshore cashier has no Irish regulator to appeal to.
The correction desk is also not the place for gambling harm support. If the issue is not a factual error on this site but the effect gambling is having on you or someone else, the next section names the right services. Do not send personal or financial details to the correction address; it is not built to store them and cannot act on them.
The restricted-country clause, reported as it is
Every operator on this site carries a restricted-country list. The operator writes that list, not this site. A restricted-country list is the set of jurisdictions where the operator refuses to take players, usually because its own licensing conditions, payment rails or risk rules make that country too expensive or too exposed. The list can change without notice.
An operator establishes where a player is through several checks: the address given at registration, the country of the payment method, and the IP the session came from. These are often not compared carefully at signup. They are usually reconciled at the first withdrawal, when the operator has a reason to check. If the answer comes back wrong, the terms typically allow the operator to close the account, void the balance, and return deposits only at its own discretion. The terms also commonly void a balance where a VPN is used to disguise location.
When that happens, there is no appeal in the country that was refused, because the operator holds no licence there. A player could complain to the operator's own licensing authority, usually in Curaçao or a similar offshore seat, but the practical path is slow and the outcome often rests on the operator's goodwill. Ireland appears on no restricted-country list held here, so for an Irish reader this explains the rule and what it costs a player elsewhere. All twelve operators accept players in Ireland: for eleven of them that comes from their own published lists, which do not name Ireland; for Vave, the paid placement, the confirmation comes from the partner rather than from a restricted-country list published by the operator.
Where to go for gambling harm in Ireland
Problem Gambling Ireland and the Gambling Awareness Trust are the services to contact about gambling itself. They provide counselling, a listening service and practical help for people whose gambling has stopped being a choice. This site does not offer treatment, but it does not pretend the operators it compares are harmless.
The correction desk is not part of those services and cannot refer, assess or triage. If you need to talk to someone about gambling, contact the named services directly. Their help is confidential and independent of any operator, including the bonus offers that appear on this site.
The site will keep publishing the terms that operators rely on, including the clauses that let them void a balance and close an account. That is the job: to read the documents so a reader does not have to. But reading a document is not the same as looking after a person, and that is why the two gaps are kept apart.
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